Terms & Conditions

ACCEPTANCE OF AN ORDER

On placing an order through this website is notification that you’re agree with our terms and conditions. These terms and conditions will be updated occasionally, please check them before making your purchase.

PRICE

All prices are quoted in £ Sterling. All prices are exclusive of postage/shipping & packing (unless specified otherwise).. You will be given the total price of the transaction including carriage before you complete your purchase. There are no hidden extra costs.

PAYMENT

Payment via PAYPAL – delivery available to the registered account address only.

Payment via Bank Transfer (UK), commencement of your order will start once payment has been made to our bank account.  All goods are held until payment is confirmed.

PASSING OF PROPERTY

WKA International shall retain legal title to the products until all payment has been made in full by the Customer.

PASSING OF RISK

The risk on the Products shall pass to the Customer on delivery once the products have been received.

DELIVERY

Any date or period for delivery shall be considered as indicative only if a product is in stock, we aim to send it out on your behalf to your specified delivery address within 2 days of your order. If we cannot dispatch an item shown to be in stock to you within the specified time we will notify you and at your request, we will cancel the order and refund your money in full. WKA International deliver worldwide on your behalf. We will send your order on your behalf with DHL and supply you with date of posting and your order tracking number – if applicable. Current carriage charges are at cost. We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address, an incorrect address invalidates our right to claim compensation on lost parcels. Orders returned due to non-delivery or refused delivery will not be re-shipped without further payment of additional re-shipping costs.

All Mail exported from the UK is liable for random Customs Inspections, although we appreciate that Customs do protect our borders, as a company we cannot be held accountable for delays caused in this manner.  Delivery times are only estimated  – No service is guaranteed – International transit times are estimated and assume no Customs delays or severe weather conditions. 

ACCEPTANCE

The Customer shall inspect the goods within a reasonable time after their receipt. (This does not, however, affect the customer’s statutory rights).

GUARANTEE REFUNDS AND RETURNED GOODS

If any Products supplied should be defective or different from those ordered WKA International will provide an immediate full refund or replacement on return of Products.  A small amount of Import duty may apply in some Non-European countries. Please be aware, if non-receipt is due to failure to pay import duty, we regret we will be unable to make a refund on your purchase. In placing your order you do accept liability for import tax if applicable. We will not accept responsibility for postal charges or lost items when returning non-defective goods (adequate postal insurance should be taken out by the customer). If you return your order for any other reason within 30 days, a full refund will be given minus our postage and packing charge, plus a 20% administrative cost. All returned non-defective goods must be in stock condition and in the original packaging. Please note Engraved goods cannot be returned unless faulty and must be returned within 30 days of receiving your order. In the circumstance where we try to deliver your gift but an incorrect delivery address has been entered on your order form, we will contact you and offer you the option to have your order re-delivered, subject to a further shipping charge. Please email wkauk2019@gmail.com for our returns address.

NON-RETURNABLE ITEMS

If a product has been engraved, personalised or made to order, we are unable to offer an exchange or provide a refund unless faulty. Please ensure you order the correct size to ensure a comfortable fit.

CANCELLATION

WKA International reserves the right to refuse any order or part of an order or to require further or better information to enable it to evaluate or process the order. WKA International accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered.

Cancellation prior to shipping will incur a 20% administration cost of the order value, plus a charge of £20 to cover time, labour and administration fees.

DATA PROTECTION & PRIVACY

TWKA International will not pass any customer details to any third party. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes your name address phone number & email. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should email us.

DISPUTE RESOLUTION

If the Customer has any complaint he or she should contact WKA International or email the complaint via the contact page. WKA International agrees to respond promptly to all complaints in a fair and equitable manner. WKA International and the Customer shall use their best efforts to negotiate in good faith and settle amicably any dispute that may arise out of the supply of Products or these Conditions. If the parties cannot settle any such dispute within 21 days it shall be determined by an independent third-party jointly nominated by the parties (“the third party”). If the parties shall fail to nominate a Third Party within a further 7 days then the Third Party shall be nominated at the request of either party. The consumer is not compelled to take part in these proceedings. The Third Party shall act as an expert and not as an arbitrator whose decision (including as to costs) shall be final and binding upon the parties.

MATERIAL YOU PROVIDE TO US

If you send ideas, remarks, questions, data, graphics or the like to us, these will become the exclusive property of WKA International.

LAW

These terms and conditions are governed and shall be interpreted in accordance with the laws of England and Wales.